Standard Chartered has decided to further strengthen the call centre operations of its outsourcing hub Scope International in India.

StanChart plans to double its staff strength of its Indian call centre division from the current 1,100 by the end of this fiscal, the bank said. “Scope International has played a key-role in Standard Chartered’s success in India and elsewhere. The upscaling of Scope International’s call centre operations will support the bank’s plans to increase customer engagement,” StanChart’s Regional Chief Executive, India & South Asia, Neeraj Swaroop said.

The expansion will support the group’s ambitious growth plans in the country as well as other markets,” the bank said.

Scope International is planning to increase the size and scale of its call centre operations in Banglore and Chennai, which currently service customers in India and UAE respectively.

Source: PTI